AMRAK (Europe) Limited referred to as “AMRAK” throughout this document is committed to protecting the privacy of our customers, business partners and employees. Throughout our business dealings and in the provision of our services we are required to collect and use certain personal data. This is mainly to assist in the administration of an insurance contract or a claim. Any data we collect will be stored securely and used for the purpose it was intended. Any data or information we obtain shall be used in accordance with this privacy statement.
In some cases, the data we receive will be provided to us by a third party or an insurance agent. This might be a solicitor, insurance broker or other agent acting on your behalf. They will have their own privacy policy and will have obtained your consent prior to disclosing such information to us. Each agent or third party should be able to provide you with information about how they use your personal data.
For the Purposes off the (GDPR) Data Protection Act 2018 (DPA 2018) which came into force on 25th May 2018, AMRAK shall be considered to be a Data Controller. Amrak (Europe) Limited is recorded on the Data Protection Register under registration number ZA317210. Our Data Protection officer is Russel Smart and he can be contacted via email: rsmart@amrak.co.uk
Personal Data is information that relates to an identified or identifiable individual. This is not limited to a name and address but can include any information whether electronic or otherwise that could be used to identify an individual as well as information regarding that individual.
If you are a policyholder we will require certain information to fulfil the preparation of an insurance contract, handling a claim or dealing with a complaint. The information we obtain shall include your name and address and any sensitive information regarding you, or the legal dispute you are involved with. On some occasions it might also be necessary to obtain and process copies of medical records. In addition, we also have regulatory obligations to comply with including but not limited to detecting and reporting financial crime, money laundering, and fraud.
We will use your information on the basis that it is necessary to administer your insurance contract or help you make a claim. Where we need to pass information to other firms, it will only be for that purpose. These firms will be Insurers, other insurance brokers, price comparison sites and firms handling claims. It includes finance providers and firms that process or administer our records.
When we contact you, it will either be for the above reason, or because we have a legitimate interest in marketing related products. For any other marketing it will only be with your consent and you will be able to withdraw your consent or unsubscribe easily at any time.
If we have to transfer information to a third country outside the EU, we will only do so if a similar level of protection applies. If we need to obtain information which is by nature sensitive, we will only do so on the basis that it is in the public interest – for example to fight crime, prevent fraud or to make sure insurance is available.
We may need personal details which might include your name, address, date of birth any any information confirming your identity. We might also collect details of your legal dispute, members of your family, lifestyle, finances, business or education.
We will only collect what is necessary and will only keep it for as long as we are required to do in line with our data retention policy.
Under certain circumstances we may also need to obtain information about Race or Origin, Gender, Religion, Health, Politics, Genetics, Trade Union Membership, Sex or Sexual Orientation.
We might also need details of criminal convictions, previous insurance claims and legal disputes.
We will only collect what is necessary and protect it with appropriate security measures.
We may gather information from information submitted via an agent, broker, solicitor, website, by telephone, face to face or by email or in writing.
We may receive it and share it with insurers, other insurance brokers, introducers, agents, price comparison sites and firms handling claims. This might include finance providers and firms that process or store our records.
What are my legal rights
You have the right to complain to the Information Commissioner at http://www.ico.org.uk, Tel 0303 123 11132.
You can obtain a copy of your personal information from us without charge by contacting us at the address above. This may include the right to transfer information to other providers.
You have the right to ask us to correct information.
You have the right to ask us to delete your information or stop using it, unless it is necessary for us to retain it for insurance or financial purposes as set out in our document retention policy.
You may have the right to object if decisions about you are made solely by a computer.
Whilst providing our services we may require personal data. Personal data is information about you from which you can be identified such as your name and contact details. Information about you might be collected because of a business relationship between you or your employer and us. Such information shall be stored securely and used for correspondence and marketing purposes. If you are a customer, we are required to store information for regulatory and compliance purposes.
You have the right to object to your personal data being processed for a legitimate interest such as direct marketing or for statistical analysis.
We only use essential cookies within our mobile applications. You cannot opt-out or delete these cookies as they are critical to the functionality of the application. These cookies are not shared with any other application on your mobile device.
The use of cookies and local storage can be prevented by changing your internet browser settings. Different browsers have different procedures for disabling the use of cookies and local storage, so please refer to your browser vendor’s website for details on how to do this.
You can disable advertising retargeting cookies here: http://www.youronlinechoices.com/uk/your-ad-choices.
If you would like further information on cookies and local storage, please go to:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
‘Session ID’ cookie to maintain a user’s session and allow data to be passed between different online forms, this cookie exists only for the duration of the user’s session
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works or the effectiveness of a marketing campaign.
MetaFAQ cookies are used to maintain the user’s session within our frequently asked questions area, to provide insight to us on what questions our users are asking and to enable us to optimise this facility for our users and ultimately improve the services we offer.
Analytics cookies are used for website analysis and a testing platform to monitor and optimise the website. Cookies capture anonymous data about a user’s journey and aggregate this data to analyse trends. These cookies last longer than the user’s session so that we can understand whether a user is a first time, or a returning visitor.
Ad tracking cookies measure the effectiveness of our online marketing campaigns.
Affiliate tracking cookies measure the effectiveness of our affiliate network’s marketing campaigns.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
‘Safe browsing’ cookie, provided by Google, Inc. This allows us to verify with Google that the site is free from suspected phishing and malware pages.
Social Media cookies allow our customers the facility to link content on the website with a user’s chosen social media platform. In order for this facility to operate we use these platform’s cookies, which exist only for the duration of a user’s session.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations or organisations we have asked to do so on our behalf. These cookies are called re targeting cookies and will remember that you have visited our website and enable us to serve you with advertising when you are visiting other sites (for example to remind you of products and services you were interested in, or to tell you about special offers and discounts). Other re targeting cookies (usually placed by advertising networks) may remember terms that you have used on search engine queries so that we can serve you with advertising for products and services relevant to those search terms. Further information about advertising re targeting can be found here: https://www.iab.com
We use re targeting cookies so that we may serve advertising to you after you have left our site. We work with third parties who may place cookies on your web browser to enable us (and other advertisers) to serve you with advertising based on your search activity. We do not use cookies for any other form of behavioural advertising.
You can disable advertising re targeting cookies here: http://www.youronlinechoices.com/uk/your-ad-choices.
Further information about opting out of advertising re targeting can be found here: https://www.iab.com
